Goin Postal
So here is a little story of Bolivian style Bureaucracy for ya’ll. Since we were planning on being here at the Environment Bolivia apartment for several months we thought it would be nice to have our parents send a few essentials our way. Loving parents that they are, they were happy to oblige our requests for some Tom´s of Maine deodorant, Doc. Bronners shampoo and a few good books (there is a serious shortage of good English language books from Bolivia on South). Farid, Sepi's dad sent his package around the first week of July and my Mom’s followed several weeks after.
We had no expectations that they would really arrive in the two weeks promised to Farid at the NYC postal office, and so were not surprised or disappointed that it wasn’t till 4:30 pm Friday Aug. 11th we received notification our packages had arrived. Assured by the man who came by the house that the office would be open until 6 that evening I took a bus downtown carrying the two slips of paper, copies of both our passports in high hopes that I’d be bathing with Doc. Bonners later that evening.
This was not to be. By the time I’d actually located the correct office, which happened to be tucked obscurely in an alley behind the main post office with no sign, it was after 5 pm. Not that it really made a difference as the man behind the counter informed me that the bank at which I would need to pay a customs tax to pick up the packages had been closed since 4 pm. So, I would need to come back on Monday morning. I used my best Spanish to imply I was willing to pay a little bribe in order to grease the wheels, to no avail. As to the question how much we should expect to pay neither he nor the customs lady could provide an answer. Frustrated I returned home and related my tale to Sepi, who after her massage took the news well and we agreed to forget about the whole deal for the weekend.
Monday morning rolled around and we dutifully gathered our documentation and returned to the office in the alley. Our plans for the day included taking care of the package business early and then heading to a nearby town to watch some traditional dances celebrating the festival of the Virgin of Urku Piña (they really like to celebrate virgins down here). On the way into town I said something like “well at least I know where the place is now so it shouldn’t take that long and maybe after we can grab a salteña” (tasty meat and veggie filled Bolivian pastries). It was perhaps not the best idea to have left the house with empty stomachs, but at the time our hopes were riding high. We entered the office and presented our IDs, 5 Bolivian pesos for each package and the slips that said they had arrived, to a rather surly lady at the first counter. In exchange we received a forms in triplicate which we signed, and were told to present to the customs lady at the next desk. (What the hell they do with all the paper work they make you fill out is a mystery, there has to be a warehouse that has boxes filled with useless paper work. I think it just makes them feel official).
We presented our paper work to the customs lady who in turn made us fill out another set of forms in triplicate. Afterwards she related to Sepi that she would have to pay $30 in customs fees since her dad had indicated that the package had a value of $100. We explained it was just toothpaste and all personal gifts and it was unlikely the package could be considered that valuable. So we offered to have her open it so she could see for herself. She obliged and we trudged off to the back room where we got our first glimpse of the much awaited packages. After confirming that the box did indeed contain nothing but boxes of sample toothpastes and an ample supply of tooth brushes we returned to her desk to reassess the taxes. To our dismay she insisted we still had to pay. When we probed further as to why, she said because the packages were both over 2 kilos. The end result, $10 per package, much improved from the initial $30, but still outrageous considering who knows how long our packages had been sitting in the post office, and the fact the post office was just holding them and played no part in delivering them. One has to wonder if the second package hadn't arrived if they would have notified us at all.
Of course, the bank was in a completely different location several blocks away, and we spend a very frustrated hour waiting for her computer to print the receipts we needed to present to the bank. After which we tromped to the bank (at this point both starving and extremely annoyed) grudgingly paid the $20 for the packages, which at this point we were seriously doubting were worth it and hurried back to the post office. We were greeted by a long line of sour looking Bolivians all waiting for their receipts because the computer system was not functioning, at which point much to our dismay the post office shut down for lunch. We were informed we had to return at 2:45 pm because everyone was going to lunch and the computer system was still down. It was 12:00 pm.
We spent a frustrated 2 ½ hours killing time in the center waiting for 2:45 to roll around not knowing what awaited us at the end of that time. We finally dragged ourselves back to the post office at the said time and to our delight received our packages with minimal fuss after signing two more sets of forms in triplicate. By the time we got home it was after 4 pm and we had no desire to go see the traditional dances. Packages are supposed to be a delight to receive, but with the costs of mailing them in addition to Bolivian customs fees and computer systems, No vale la pena!
We had no expectations that they would really arrive in the two weeks promised to Farid at the NYC postal office, and so were not surprised or disappointed that it wasn’t till 4:30 pm Friday Aug. 11th we received notification our packages had arrived. Assured by the man who came by the house that the office would be open until 6 that evening I took a bus downtown carrying the two slips of paper, copies of both our passports in high hopes that I’d be bathing with Doc. Bonners later that evening.
This was not to be. By the time I’d actually located the correct office, which happened to be tucked obscurely in an alley behind the main post office with no sign, it was after 5 pm. Not that it really made a difference as the man behind the counter informed me that the bank at which I would need to pay a customs tax to pick up the packages had been closed since 4 pm. So, I would need to come back on Monday morning. I used my best Spanish to imply I was willing to pay a little bribe in order to grease the wheels, to no avail. As to the question how much we should expect to pay neither he nor the customs lady could provide an answer. Frustrated I returned home and related my tale to Sepi, who after her massage took the news well and we agreed to forget about the whole deal for the weekend.
Monday morning rolled around and we dutifully gathered our documentation and returned to the office in the alley. Our plans for the day included taking care of the package business early and then heading to a nearby town to watch some traditional dances celebrating the festival of the Virgin of Urku Piña (they really like to celebrate virgins down here). On the way into town I said something like “well at least I know where the place is now so it shouldn’t take that long and maybe after we can grab a salteña” (tasty meat and veggie filled Bolivian pastries). It was perhaps not the best idea to have left the house with empty stomachs, but at the time our hopes were riding high. We entered the office and presented our IDs, 5 Bolivian pesos for each package and the slips that said they had arrived, to a rather surly lady at the first counter. In exchange we received a forms in triplicate which we signed, and were told to present to the customs lady at the next desk. (What the hell they do with all the paper work they make you fill out is a mystery, there has to be a warehouse that has boxes filled with useless paper work. I think it just makes them feel official).
We presented our paper work to the customs lady who in turn made us fill out another set of forms in triplicate. Afterwards she related to Sepi that she would have to pay $30 in customs fees since her dad had indicated that the package had a value of $100. We explained it was just toothpaste and all personal gifts and it was unlikely the package could be considered that valuable. So we offered to have her open it so she could see for herself. She obliged and we trudged off to the back room where we got our first glimpse of the much awaited packages. After confirming that the box did indeed contain nothing but boxes of sample toothpastes and an ample supply of tooth brushes we returned to her desk to reassess the taxes. To our dismay she insisted we still had to pay. When we probed further as to why, she said because the packages were both over 2 kilos. The end result, $10 per package, much improved from the initial $30, but still outrageous considering who knows how long our packages had been sitting in the post office, and the fact the post office was just holding them and played no part in delivering them. One has to wonder if the second package hadn't arrived if they would have notified us at all.
Of course, the bank was in a completely different location several blocks away, and we spend a very frustrated hour waiting for her computer to print the receipts we needed to present to the bank. After which we tromped to the bank (at this point both starving and extremely annoyed) grudgingly paid the $20 for the packages, which at this point we were seriously doubting were worth it and hurried back to the post office. We were greeted by a long line of sour looking Bolivians all waiting for their receipts because the computer system was not functioning, at which point much to our dismay the post office shut down for lunch. We were informed we had to return at 2:45 pm because everyone was going to lunch and the computer system was still down. It was 12:00 pm.
We spent a frustrated 2 ½ hours killing time in the center waiting for 2:45 to roll around not knowing what awaited us at the end of that time. We finally dragged ourselves back to the post office at the said time and to our delight received our packages with minimal fuss after signing two more sets of forms in triplicate. By the time we got home it was after 4 pm and we had no desire to go see the traditional dances. Packages are supposed to be a delight to receive, but with the costs of mailing them in addition to Bolivian customs fees and computer systems, No vale la pena!




